Prescriptions at Northam Surgery

How to order a repeat prescription

These are requested by ticking the appropriate box on your order slip and placing in the repeat prescription box (wooden box on wall) in the surgery lobby between 08:00 and 18:00 on weekdays. When the surgery is closed, please post your repeat slip through the front door letterbox.  There is no need to queue up at reception, simply place your slip in the repeat prescription box.

You can also get a prescription online. Use our online system to order a repeat prescription, or use the NHS app.

You will also need:

• The name of the medication and dosage

The surgery requires two working days for prescriptions to be processed. Please remember to check with your nominated pharmacy how much time they need to dispense your prescription as this can vary. Remember to take weekends and bank holidays into account.

Nominating a pharmacy

When you order a repeat prescription online, you will have to nominate a pharmacy to prepare your prescription and for you to pick it up from.

You can nominate a pharmacy by using the NHS App or logging into the NHS website using a web browser. A high street pharmacy is where you collect your prescriptions in person. If you have chosen an online-only pharmacy, then they will send your prescription in the post.

If you order your prescription online:

• You will no longer need to collect paper prescriptions from our surgery
• Your nominated pharmacy will have your prescriptions ready to collect until you change or remove them.

For more information about nominating a pharmacy, visit the Nominating a Pharmacy page on the NHS website.

Your local pharmacy's details

This is the local pharmacy we use at Northam Surgery.

Pharmacy opening times

Day	Opening hours
Monday	8:30am to 6:30pm
Tuesday	8:30am to 6:30pm
Wednesday	8:30am to 6:30pm
Thursday	8:30am to 6:30pm
Friday	8:30am to 6:30pm
Saturday	9am to 3pm
Sunday	Closed

How your pharmacy can help

Pharmacists are qualified healthcare professionals who can help you with minor health concerns. They can offer medical advice and over-the-counter medicines for minor illnesses like coughs, colds, tummy problems and aches and pains.

For symptoms that are more serious, we suggest visiting your GP or nurse. You can book an appointment by going to our Appointments page.

Prescription charges

The NHS prescription charges apply to England only.

The Government provides help for those who have difficulty paying NHS prescriptions. You can find out more about whether you're entitled to support from the Government on the NHS Prescription Charges page on the NHS website. 

More information and advice about NHS England prescription charges are on the Who can get free prescription page on the NHS website. 

Questions about your prescription

We are available to help with any problems about your prescription. Contact us if you are having problems with:

• Ordering repeat prescriptions
• Your pharmacy
• Out of stock items
• General concerns about your medication.

You can contact us by calling the surgery on 01237 474994

You can also find more information about prescriptions on the NHS website.

Medication Reviews

Medications are reviewed annually and your medication review should take place during your birth month.  The reception team will not be able to issue any repeat prescription requests once your review date has been reached.  You will need to make an appointment to have a medication review with your usual doctor and the review date will be updated accordingly.

Obviously, if there are any problems before that review date, patients are encouraged to return and see their doctor.